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Privacy Policy

Roll Chain › Privacy Policy

This Privacy Policy sets out the principles and procedures by which Roll Chain Casino (“we”, “us”, or “our”) collects, uses, stores, and protects personal data from users (“you” or “your”) who access and use our website and online casino services. This policy applies to all users residing in the United Kingdom and aims to ensure compliance with applicable data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Information

Roll Chain Casino acts as the data controller in respect of your personal data. If you have any questions or requests regarding this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer at [email protected].

2. Types of Personal Data Collected

We may collect and process the following categories of personal data about you:

  • Identity Data: Full name, date of birth, and identification documents as required for age and identity verification.
  • Contact Data: Email address, residential address, and telephone number.
  • Account Data: Username, account number, and security credentials.
  • Financial Data: Payment card information, bank account details, and transaction records.
  • Usage Data: IP address, browser type, device information, and website navigation data.
  • Marketing Data: Preferences regarding promotional communications and participation in surveys or contests.
  • Compliance Data: Information required for anti-money laundering (AML) and know-your-customer (KYC) procedures.

3. Methods of Data Collection

Your personal data may be collected directly from you when you register an account, provide information for verification, make deposits or withdrawals, or communicate with customer support. We may also collect data automatically through cookies and similar technologies when you interact with our website.

4. Purposes of Data Processing

Your personal data will be processed for the following purposes:

  • To establish and manage your account.
  • To process transactions and facilitate participation in games and promotions.
  • To verify your identity and ensure compliance with legal obligations, including AML and KYC requirements.
  • To provide customer support and respond to your enquiries.
  • To monitor and improve our services, website functionality, and user experience.
  • To send you service-related communications and, where permitted, marketing information.
  • To comply with applicable laws, regulatory requirements, and law enforcement requests.

5. Legal Bases for Data Processing

We process your personal data on one or more of the following legal bases:

  • Performance of a contract: To provide you with our services and fulfil our contractual obligations.
  • Legal obligation: To comply with relevant laws and regulatory requirements.
  • Legitimate interests: To improve our services, prevent fraud, and ensure network and information security.
  • Consent: For specific processing activities, such as sending marketing communications, where you have provided your explicit consent.

6. Data Sharing and Disclosure

Your personal data may be shared with third parties only when necessary and in accordance with this Privacy Policy. Recipients may include:

  • Payment processors and financial institutions for transaction processing.
  • Identity verification and compliance service providers for AML and KYC checks.
  • Technical service providers involved in the operation and maintenance of our website and IT systems.
  • Regulatory authorities, law enforcement, or other governmental agencies where required by law.
  • Professional advisers such as legal, accounting, or auditing firms.

7. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with UK data protection laws, such as implementing standard contractual clauses or ensuring the recipient is in a jurisdiction deemed adequate by the UK government.

8. Data Retention

Your personal data will be retained for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory requirements. Generally, account and transaction data are retained for at least five years from the date of closure or completion of the transaction, as required by law.

9. Security of Personal Data

We implement technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Security measures include data encryption, access controls, secure storage, and regular security assessments. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

10. Your Data Protection Rights

Under the UK GDPR, you have certain rights regarding your personal data, including:

  • The right to access your personal data and receive a copy.
  • The right to rectify inaccurate or incomplete data.
  • The right to request erasure of your data, subject to legal or regulatory retention requirements.
  • The right to restrict or object to the processing of your data in certain circumstances.
  • The right to data portability, allowing you to obtain and reuse your data across different services.
  • The right to withdraw consent for processing where consent is the legal basis.
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse usage, and personalise your experience. You may manage your cookie preferences through your browser settings. For further information, please refer to our Cookie Policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any modifications will be posted on this page and, where appropriate, notified to you by email or other means. Please review this policy periodically to remain informed of how we protect your personal data.

13. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at [email protected].